Privacy policy

Privacy Policy

Introduction and Scope

This Privacy Policy sets out how Vinyl Home Limited manages your personal information. We comply with the New Zealand Privacy Act 2020 and, in respect of Australian consumers, the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

This policy covers the use of both our websites: vinylhome.co.nz and vinylhome.com.au.

Legal Entity: Vinyl Home Limited (NZBN: 9429041480007).
Australian Tax Verification: ABN 97 480 630 544.

Collection of Information

1. We may collect information from you through your use of our website, when you request information from us, or engage our services.
2. By using any of our services, including our websites, and providing us with any personal information, you are consenting to the use of your personal information as set out in this policy. Please do not send us any personal information if you do not want it to be used in this way.
3. A number of areas on our website invite you to provide us with personal information (e.g., your name and email address). The purpose of the information collection is apparent at the point that you provide your personal information.
4. If you sign up to receive a Vinyl Home Limited newsletter you agree to receive information relating to Vinyl Home Limited. You can ask to be removed or unsubscribe from our newsletter mailing list at any time.
5. The Vinyl Home website uses server logs and web analytic tools (such as cookies and other tracking technologies). Cookies are small text files that are downloaded to your device by websites you visit. When you use this website these tools collect information such as what browser and operating system you use, the internet protocol address of the device you have used to access the website, search terms, your location and what content you view when visiting our website. Cookies do not give us access to your computer or any information about you other than the data you choose to share with us.
6. You can set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. If you do set your browser to reject cookies you may not be able to access all the features of the website.
7. Cross-Border Data Transfer: By using this website, you consent to your personal information being transferred, processed, and stored outside of New Zealand. This is necessary because we use international service providers (such as Shopify and Google). The primary locations where your data is processed are the United States (US) and Australia (AU) (via localized servers), as well as our New Zealand (NZ) headquarters for processing. We take reasonable steps to ensure that these international providers are subject to laws or contracts that protect your privacy rights.

Third Party Providers

Analytics and Site Experience

1. We use third party Service Providers to assist us to analyse how our website is used and to provide core e-commerce services. These providers have access to your personal information only to enable them to perform these tasks on our behalf and they may not disclose it or use it for any other purpose. Our key third-party providers include:
   • Shopify Inc.: Our e-commerce platform host (see their Consumer Privacy Policy for details).
   • Google Analytics / Google: Tracks and reports website traffic.
   • Clarity: Records and analyses user sessions and website interaction.
   • Judge.me: Processes purchase data (name, email, product) to solicit product reviews.
2. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. See this link: https://tools.google.com/dlpage/gaoptout
3. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Targeting, Remarketing, and Marketing Providers

1. We may use third party vendors for remarketing, enabling us to advertise to you on third party websites after you leave our website. We do this via cookies, pixels, and data shared with marketing platforms. Our key marketing providers include:
   • Facebook (Meta Platforms, Inc.): Used for targeted advertising and measuring the effectiveness of our campaigns via the **Facebook Pixel**.
   • Klaviyo: Used for email and SMS marketing/CRM based on your interactions.
   • Clickify: Used for managing advertising pixels and targeting.
2. Most third party vendors allow you to opt-out or amend your settings. You can do this for Google by using the following link: http://www.google.com/settings/ads and for Facebook by clicking here https://www.facebook.com/help/568137493302217
3. Some third party vendors allow us to create Custom Audiences to target advertising at you. If you wish to opt out of this specific targeting, please contact us.

Use of Information

1. We will only use personal information that you provide to us for the purposes for which you supplied it or, in exceptional situations, for other reasons permitted under the Privacy Act 2020.
2. We generally do not share your personal information with others unless this is necessary for the purpose for which you gave us the information. We may share your information with any business that supports our services or products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide this website or other services or products.
3. While it is unlikely, we may be required to disclose your information to comply with legal or regulatory requirements. We will use reasonable endeavours to notify you before we do this, unless we are legally restricted from doing so.
4. We will take reasonable steps to ensure that the personal information about you we collect, use or disclose is accurate, complete, up to date and stored in a secure environment protected from unauthorised access, use, modification or disclosure.

Access to and Correction of Information

1. We will provide you with access to any personal information we hold about you. If it is wrong please ask us to correct it. To ask for access and correction, please contact us directly:
   • Email for Privacy Inquiries: tc@vinylhome.co.nz
   • Address for Legal Correspondence: 155 Maunganui Road
     Mount Maunganui, Tauranga, 3116
     New Zealand 

Changes to our Privacy Policy

1. Vinyl Home Limited may change this privacy policy from time to time in response to changes to technology, our data collection practices or the law. All changes will be posted to this website and may apply to previously collected information. Nothing in this policy prevents Vinyl Home Limited from passing on information gathered on this site to any successor organisations.